General Terms and Conditions

I. Interpretation of terms and abbreviations used

The Cleaner's: the business company The Cleaner's, s.r.o. ID No.: 19476345, registered office Varšavská 715/36, Vinohrady, 120 00 Prague, which is also the operator of the website www.thecleaners.cz, where cleaning services can be requested.

Client: a legal or natural person who is legally competent and capable of legal action and who has entered into a contract with The Cleaner's for the provision of cleaning services.

GTC: These General Terms and Conditions issued in accordance with the provisions of Section 1751 of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as "GTC") and Act No. 634/1992 Coll., on Consumer Protection, as amended.

Contract: Contract for the provision of cleaning services concluded pursuant to Section 2586 et seq. of the Civil Code. These GTC apply when requesting Cleaning Services on the website www.thecleaners.cz and form an integral part of the Contract.

Order Form: a form located on the www.thecleaners.cz website through which the Client orders The Cleaner's to perform Cleaning Services in the designated Cleaning Areas at the price and parameters specified in the Order Form as part of the ordering process.

Cleaning work: the work that is the subject of the Contract, it is the services provided on the basis of the Client's demand. The scope of the Cleaning Work is defined by the Client's order. The basic services offered include: one-off and regular cleaning of household interiors, office premises and other non-residential premises, cleaning of private or common areas, etc.

Cleaning Premises: the areas in the Property (interior of the apartment, house, office, etc.) that are the subject of the Cleaning Work and in which The Cleaner's is to perform the Cleaning Work, as well as the entrance to the areas whose use is necessary for the proper performance of the Contract.

Specification of cleaning work: a structured annex to the order for cleaning work prepared in accordance with the Client's order made via the Order Form, the contents of which include in particular the place of performance of cleaning work, its frequency, scope and type of services provided. The specification of the Cleaning Work forms an integral part of the Contract.

Cleaning agents and aids: cleaning and disinfecting agents, as well as tools, instruments and appliances, equipment or technology that will be used for the performance of the Cleaning Work or will be the subject of the Cleaning Work.

Worker: an employee or other individual in a similar relationship authorized by The Cleaner's to perform Cleaning Work.

Cleaning Day: the agreed time during which the Worker performs Cleaning Work.

Scope: The county, city, town, municipality, general location where The Cleaner's provide Cleaning work and a list of each location is posted at www.thecleaners.cz

II. Ordering and conclusion of a contract for the provision of cleaning services

The Contract is concluded by the Customer ordering the Cleaning Works in the Cleaning Premises via the Order Form. Any order made via the Order Form is received and processed by The Cleaner's immediately after dispatch. The Order Form is used to calculate the price of the Cleaning Work and the Cleaning Work Specifications. The Client submits an order through the Order Form by clicking on the "Complete Order and Pay" or "Submit Order" button or a button of similar meaning.

The Client undertakes to fill in the relevant text fields in the Order Form with true and complete data, in particular his/her e-mail address, telephone number, identification data, billing address and the address of the place where the Cleaning Services are to be performed. In particular, that the place of performance of the Cleaning Works is within The Cleaner's Area of Operation. The Client acknowledges that the Operator shall reasonably consider the information provided by the Client to be correct and complete and shall not be entitled to check the information provided.

If the Client submits the Order Form located on the website, confirms his/her familiarity with the contents of the GTC, he/she is deemed to have agreed to these GTC. The Client has the possibility to unilaterally cancel or modify the order before its execution only after express agreement in writing, even electronically, with The Cleaner's.

The conclusion of the Contract occurs at the moment of delivery of the order confirmation sent to the Client's e-mail address filled in the Order Form.

Upon conclusion of the Contract, the Parties shall be bound by such Contract and shall be bound by their mutual rights and obligations under the Contract.

III. Subject matter, period of performance and duration of the Contract

The subject matter of the Agreement is The Cleaner's obligation to perform the work, to carry out the agreed Cleaning Works for the Client in the ordered scope and the Client's obligation to accept these works and pay the agreed price for them. The Cleaner's shall commence the performance of the Cleaning Works on the date agreed in the Contract. The Cleaning Works shall be performed at the agreed location and on the agreed date with the frequency specified in the Cleaning Works Specification.

This Contract is negotiated for the period of performance of the agreed type of Cleaning Work under the Contract. In the case of regular cleaning services, for an indefinite period of time.

IV. Price of works, accounting for works, payment terms

The price of the cleaning work was determined by agreement of the Parties and is stated in the price calculation contained in the Order Form, where in the case of a one-off cleaning it is the final price, in the case of repeated cleaning it is the price for one cleaning. The price and the method of payment shall depend on the nature of the Cleaning Work requested in the case of normal soiling of the Cleaning Premises.

The price for the provision of the One-off and Periodic Cleaning Services includes The Cleaner's costs of performing the Cleaning Services, excluding the operating costs and the cost of using the Cleaning Machines. The Price does not include the cost of cleaning products. These and the Cleaning Machines are provided to the Worker by the Client and are placed in a visible and accessible location for the Worker to use as part of the Cleaning Services.

The price so determined by The Cleaner's shall be based on the type of services ordered and the length of the Worker's Cleaning Work ordered as set out in the Order Form. The established price may be unilaterally changed by The Cleaner's according to the actual intensity of the Cleaning Work compared to the usual intensity. The Client will always be notified of any increase in the estimated price. If the Client does not agree to the increase, or if the Client does not prioritize the Cleaning Work on the Cleaning Premises, the Worker will prioritize the Cleaning Work. Work not performed will not be subject to a claim by the Client.

The basis for charging for one-off Cleaning Works is their actual performance by the Employee. The Client is obliged to ensure that the Cleaning Work is taken over immediately after the end of the work on a given Cleaning Day. In the absence of the Client, where for reasons not attributable to The Cleaner's. failure to secure acceptance by the Client, all work shall be deemed to have been duly completed and handed over to the Client.

Changes, narrowing or expansion of the Cleaning Services provided according to the Cleaning Services Specification may be amended in accordance with the Client's needs and The Cleaner's operational capabilities by way of an amendment to the Contract, agreed by email.

If the Client does not cancel the agreed one-off Cleaning Work at least 24 hours before the start of the Cleaning Day, The Cleaner's will charge the Client 100% of the price of the expected Cleaning Work under the Contract. If the Client does not cancel the agreed Cleaning Work no later than 48 hours prior to the commencement of the Cleaning Day, The Cleaner's will charge the Client 50% of the price of the anticipated Cleaning Work under the Contract.

The price of the services provided is payable immediately in the case of a one-off cleaning or the first cleaning within the framework of a recurring cleaning order. In the case of subsequent cleanings under a recurring cleaning order, the day after the Cleaning Day. The Client expressly consents to invoices being sent by the Provider via email, to the Client's email address as stated on the Order Form.

The client undertakes to pay the invoice within the due date. In the event of delay in payment of the invoice, the Client agrees to pay The Cleaner's a contractual penalty of 0.2% of the amount due for each day of delay until full payment, without prejudice to the right to compensation for damages caused by the delay.

V. Rights and Obligations of the Parties

The Client is obliged in particular to:

to provide The Cleaner's with water and electricity free of charge in the course of carrying out the Cleaning Works.

to provide the Employee with access to the Cleaning Facilities at the agreed time personally or by authorizing another person. In the event that the Worker is not allowed to perform the Cleaning Work as agreed in the Contract, in such cases all work shall be deemed to have been properly performed, delivered and invoiced.

prevent the free movement of animals that are placed in the Cleaning Premises during the Cleaning Works. In the event that the Worker is attacked by an animal, the Client shall provide the Contractor with a written veterinary report on the condition of the animal, with a record of rabies vaccination in accordance with the relevant regulations, within six days at the latest (the vet check must take place on the first and fifth day after the attack, regardless of whether or not the integrity of the human skin has been compromised).

ensure the protection of your jewellery, cash and other valuables by locking or otherwise securing them so that they are not freely accessible.

to enable a spot check of the Worker's work to be carried out during the performance of Cleaning Work directly in the Cleaning Premises.

identify the location where The Cleaner's is authorized to dispose of waste.

not, without The Cleaner's knowledge and consent, endeavour to enter into or procure any employment or similar contract or any other written or oral agreement with the Worker, the subject of which would be the performance of Cleaning or any other work on the Cleaning Premises or on the premises of third parties. In the event of a breach of this obligation, the Client agrees to pay The Cleaner's a contractual penalty of CZK 300.000,-, payable on The Cleaner's written demand.

The contractor is obliged to:

to perform the Cleaning Works within the scope and timeframe that are the subject of the Contract. It shall also carry out further Cleaning Works to the extent and in the manner agreed in writing between them during the term of the Contract.

perform the Cleaning Work through your Worker.

comply with the scope and time of performance provided within the Cleaning Day. In the event that it is unable to meet the agreed deadline, it is obliged to inform the Client. In this case, the Client shall be entitled to a replacement performance on a mutually agreed date. In the event that the alternative deadline is not met, The Cleaner's shall not be entitled to charge for such unperformed work.

to deposit waste arising in connection with the performance of activities under the Agreement only at a place designated by the Client.

VI. Claims and liability for damages

The Client is obliged to claim any shortcomings found in the performance of one-off or regular Cleaning Works to The Cleaner's by written complaint made immediately after the completion of the Cleaning Works, but no later than 24 hours after the Cleaning Works have been performed within the agreed time, the written form is maintained by means of email communication. The Client shall be obliged to attach to the claim photographic documentation taken by The Cleaner's Worker, proving the defective performance. If the complaint is found to be justified, The Cleaner's will subsequently ensure that the complaint is rectified without undue delay, i.e. within three working days of receipt of the complaint, or within another period agreed with the Client.

The Contractor shall be liable to the Client for damage to the Client's property caused by the actions of the Workers in connection with the performance of the Contract. In the event of damage being discovered, the Client shall immediately inform The Cleaner's in writing and substantiate its claim; the term "immediately" shall mean a period of 24 hours from the completion of the Cleaning Works. The remedy shall be determined by agreement of the parties. Damages incurred may be made good by restoration to the previous condition, within a period of time commensurate with the extent of the damages incurred, or by payment of the damages, if any, under the insurance policy, not later than 90 days from the date of notification of the damages. Notification of the occurrence of damage submitted by the Client after the expiry of the specified period shall not be taken into account. The Client is obliged to provide The Cleaner's with all necessary assistance to prove the occurrence of the damage (providing service and other expert reports, reports, photo documentation, etc., required in the particular case by the insurance company.

The Cleaner's is insured for its liability for damages up to CZK 10 million, the parties do not assume any higher damages within the scope of performance under this Agreement.

VII. Delivery and contacts

The email address provided by the Client in the Order Form shall be valid for delivery of any documents. In the case of delivery by email, documents and messages contained therein shall be deemed to have been delivered at the moment of sending a notification that the message has been successfully delivered. Paper documents delivered by postal service will also be mutually accepted.

The Parties are responsible for ensuring that the addresses for the delivery of documents are up-to-date throughout the term of the Agreement.

VIII. Duration of the contract, termination, withdrawal

The contract, unless otherwise stated in the contract, is concluded for an indefinite period of time. The Contract may be terminated by either party without giving any reason. The notice period shall be three months and shall commence on the first (1st) day of the month following the delivery of the written notice to the other party.

Either party shall be entitled to withdraw from the Contract if the other party breaches its obligation under the Contract in a serious manner and fails to remedy the defective condition even within a reasonable period of time after written notice. The legal effects of the withdrawal shall take effect upon delivery of a written notice of withdrawal to the Party in breach of the Contract.

In the event that the Client is more than 14 days in arrears with payment of the Cleaning Services, The Cleaner's reserves the right to suspend the performance to which it has committed in the Contract until the amount due has been credited to its account. The Cleaner's is entitled to unilaterally withdraw from the Contract immediately for this reason. The effects of the withdrawal shall commence upon delivery of the written notice of withdrawal to the Client. It is agreed between the parties that the effects of withdrawal may be revoked with the consent of the Customer. The Cleaner's accepts no liability for any damages during the period that the Client is in default of payment of the amount due.

In case of insufficient capacity of the Workers, The Cleaner's is entitled to immediately and unilaterally withdraw from the contract.

The Contract may be terminated by agreement of the Parties provided that neither Party has outstanding financial or other property obligations under this Contract to the other Party as of the date of termination.

IX. Information for consumers

Any Client who is a natural person and who enters into a contract with The Cleaner's outside the scope of his/her business activity or outside the scope of his/her independent exercise of his/her profession shall be deemed to be a consumer.

The Client has the right to withdraw from the Agreement in writing without giving any reason within fourteen days. The withdrawal must be made in writing and delivered via the postal service provider and also via e-mail. The period for exercising the right of withdrawal from the Contract shall run from the date of conclusion. If the Client orders the Cleaning Works for a date that is earlier than 14 (fourteen) days after the date of conclusion of the Contract, then the Client acknowledges that if the obligations under the Contract are fulfilled, then the Contract cannot be withdrawn from after that point. If the dispute cannot be resolved amicably, the Client shall have the right to seek out-of-court dispute resolution with the Czech Trade Inspection Authority, which is the competent body for out-of-court resolution of consumer disputes.

X. Multilingual General Terms and Conditions

These General Terms and Conditions are available in multiple languages. These versions are provided for use only as a service and convenience to our customers. However, only the English version of these General Terms and Conditions is legally binding.

In the event of any differences or inconsistencies between different language versions of these General Terms and Conditions, the Czech version shall prevail and shall be decisive for determining the legal content and interpretation of these Terms and Conditions.

If you have any questions or uncertainties about these General Terms and Conditions, including any language inconsistencies, please contact us for further information and clarification.

XI. Final Provisions

Relationships not regulated by this Agreement shall be governed by the applicable laws of the Czech Republic.

The Parties undertake to treat as confidential the information which they have learned under or in connection with the Contract and undertake not to disclose it to any third party without the consent of the other Party, subject to the exceptions agreed in this Contract.

These GTC shall take effect on the date of their publication and shall apply in the relevant version to all Contracts made on or after that date.

Any changes to the Contract may only be made by written agreement of the parties, unless otherwise specified in the Contract or the GTC.

The Cleaner's is entitled to unilaterally change the wording of the GTC to a reasonable extent. The Cleaner's is obliged to notify the Client without undue delay in writing, including electronically. The Client shall be entitled to reject such notified change of the GTC within one month from the date of its notification, after which the new version of the GTC shall be valid for the contractual relationship arising from the Contract. In the event that the Client refuses to change the GTC within the specified period, the Client shall be entitled to terminate this Contract in accordance with the provisions of Article VIII of these GTC.

The General Terms and Conditions are valid and effective as of 1 September 2023.